Dr Daly regards WorkCover Insurance as being there to protect, not hamper, legitimate claims. Anyone significantly impacted at work is strongly encouraged to consider lodging a claim where appropriate.
Sometimes the WorkCover claims process can break down due to its complexity, resulting in injured workers unknowingly accepting outcomes below their actual entitlements, or not being aware of an entitlement at all.
*To qualify for compensation in the case of a mental health injury, a worker must now have a clinically diagnosable mental health condition that results in significant behavioural, cognitive, or psychological dysfunction, diagnosed according to recognised clinical guidelines contained in the DSM-5-TR.
If injured at work, it is important that a Worker’s Injury Claim Form is completed and signed. This form should then be submitted to the employer’s insurer (the “Agent”) for assessment.
If a claim form is not promptly supplied by an employer, it can be downloaded directly from the WorkSafe website and submitted to the insurer.
Once the insurer receives the Worker’s Injury Claim Form, a process begins to determine eligibility for wage replacement and medical payments.
By signing, an employee authorises the collection, disclosure, and release of personal and health information relating to the injury.
Employees also have the right to request copies of information held by the insurer, including specialist reports.
Employees may request the name of the relevant insurer (the “Agent”) from their employer. Common WorkCover Agents include: